HAND MADE PRODUCTS FOR YOUR HOME
The Street, Blo Norton, Diss, Norfolk, IP22 2JB
We want you to be delighted every time you shop with us, but we realise that on occasion you may want to return item/s.
You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us here at Dutch Barn Nurseries with the completed returns form.
Returns will be honoured any time within 30 days of receipt of your purchase.
Please note that you will be responsible for the cost of returning an unwanted item.
Returns method for unwanted item/s:
1) We ask that you return the items unused, with all the original tags intact and complete the returns form on your delivery note.
2) Please obtain a proof of postage which is available free of charge from the Post Office and retain for your records until the refund of your return has been processed.
We cannot be responsible for parcels that fail to reach us so retain your proof of postage until our email confirming your refund has been processed.
Earrings: In compliance with current health and hygiene regulations we do not accept the return of unwanted earrings. Your statutory rights are not affected.
Full order cancellation:
You have up to 14 days from receipt of your order to change your mind and cancel the full order. In accordance with EU law, once returned to us we will refund the goods and also refund your initial postage and standard packing charges. Your statutory rights are not affected.
Returns method for damaged items:
Please note: On no account dispose of a damaged items before contacting us as we will not be able to refund unless you follow our instructions of return or photograhic evidence.
If returning a damaged/faulty or incorrect item please contact customer services before posting it back to us.
Dutch Barn Nurseries,
Blo Norton House Farm,
We aim to process all returns within 48 hours of reaching us. Your refund will be processed via your selected payment method (credit/debit card or Pay Pal). Please allow 2-3 working days to show up on your card statement.
If you return your entire order to us within 14 working days of receiving it, we will also refund your initial postage and packing charges. Your statutory rights are not affected.
If you have any queries or questions about returns, please contact us via email: firstname.lastname@example.org
Your purchase will be sent out to you within 48 hours of your order being received. Our standard service is Royal Mail second class recorded